The Computerization of Work: A Communication Perspective

The computerization of the workplace confronts us with a paradox. While almost everyone agrees that the fusion of new information and communication technologies (I/CT) is radically transforming the way society works, some individuals argue that the implementation of any single I/CT is disappointing. Studies report that these individual experiences in computerization often fail to measure up to the expectation. The Computerization of Work offers an explanation for the gap between the expectations and often less-than-satisfactory results. Written by renowned professionals in the field, this volume explores the subject matter through the discussion of theory and field studies as well as insights from other research. Students and researchers alike will appreciate this rare look into the world of technology and society.