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Cover for Claes Fornell · The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction (Paperback Book) [2020 edition] (2021)

The Reign of the Customer: Custo... (2021)

Cover for Claes Fornell · The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference (Paperback Book) (2008)

The Satisfied Customer: Winners ... (2008)