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![Cover for Soumit Sain · Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus - Management for Professionals (Paperback Book) [Softcover reprint of the original 1st ed. 2014 edition] (2016)](https://imusic.b-cdn.net/images/item/original/404/9783319381404.jpg?soumit-sain-2016-customer-knowledge-management-leveraging-soft-skills-to-improve-customer-focus-management-for-professionals-paperback-book&class=scaled&v=1506343122)