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Listening to the Customer
Peter Hernon
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Listening to the Customer
Peter Hernon
A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.
201 pages
| Media | Kirjat Paperback Book (Kirja pehmeillä kansilla ja liimatulla selällä) |
| Julkaisupäivämäärä | maanantai 23. toukokuuta 2011 |
| ISBN13 | 9781598847994 |
| Tuottaja | Bloomsbury Publishing Plc |
| Sivujen määrä | 216 |
| Mitta | 453 g |
| Kieli | English |
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