Business Process Outsourcing and Law on Contract Labour in India: an Analysis of Labour Issues in Information Technology Enabled Services Supriya Routh

This monograph analyses the contract labour issues related to the business process outsourcing (BPO) of information technology enabled services (ITES) in India. India is one of the most popular outsourcing destinations for the ITES services. The Tenth Five Year Plan of the country identified BPO as the sunshine-sector for the country's economy. It is in this backdrop that this monograph analyses the (contract) labour issues in the BPO-ITES sector. The monograph discusses the evolution of the contract labour system in India. It charts the development of the law relating to contact labour in the country. It analyses whether the existing legal framework of the country is adequate enough to address the issues involving the workers in the BPO-ITES sector. The monograph delineates some concrete proposals to devise a legal regime on contract labour that is attuned to the problems posed by the BPO-ITES sector. This monograph is intended for students and practitioners of Indian labour and law. It can serve as a reference book for researchers working on labour issues in the BPO sector. The monograph would also be a helpful reference for any person engaged with the BPO sector in India.