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![Cover for Don R. Crawley · The Compassionate Geek: How Engineers, It Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service (Paperback Book) [3rd Revised edition] (2013)](https://imusic.b-cdn.net/images/item/original/736/9780983660736.jpg?don-r-crawley-2013-the-compassionate-geek-how-engineers-it-pros-and-other-tech-specialists-can-master-human-relations-skills-to-deliver-outstanding-customer-service-paperback-book&class=scaled&v=1409901828)