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![Cover for Hajo A. Reijers · Design and Control of Workflow Processes: Business Process Management for the Service Industry - Lecture Notes in Computer Science (Paperback Book) [2003 edition] (2003)](https://imusic.b-cdn.net/images/item/original/866/9783540011866.jpg?hajo-a-reijers-2003-design-and-control-of-workflow-processes-business-process-management-for-the-service-industry-lecture-notes-in-computer-science-paperback-book&class=scaled&v=1445396192)